Fixing WPZOOM Forms Not Sending Emails

Encountering issues with WPZOOM Forms not sending emails can be frustrating. This comprehensive guide is designed to help you troubleshoot and resolve such issues, ensuring your WordPress site's forms function smoothly.

Prerequisites

• Ensure the wp_mail function is functional on your website.
• Access the email account configured with WPZOOM Forms.

1. Basic Troubleshooting

Check WPZOOM Forms Settings

Begin by verifying the email settings within WPZOOM Forms:

• Navigate to the WPZOOM Forms section in your WordPress dashboard.
• Choose the form that you want to configure.
• Review the form's settings to ensure they're properly configured to send emails upon form submissions.

Check if your WordPress site Sends Email

Using a free plugin like WP Test Email or Check Email you can quickly identify if your WordPress site is correctly configured to send emails. Usually, this is something handled by your hosting or 3rd party email services and plugins.

If the Test Email is successful, our plugin should work too, so probably something is not correctly configured:

Out of the box, WordPress sends all emails via PHP mail (wp_mail), which is sent via your host’s servers.

If the Test Email doesn’t work, you probably have to install a SMTP plugin and ensure the right method to send emails is configured.

Check Spam/Junk Folder

• Frequently, emails can be mistakenly marked as spam. Check the spam or junk folder of the email account linked to WPZOOM Forms.

2. Advanced Troubleshooting

Update WPZOOM Forms and WordPress

Outdated software can lead to functionality issues:

• Update WordPress to the latest version through the Dashboard > Updates section.
• Ensure WPZOOM Forms is updated to its latest version.

Plugin Conflict Test

Other plugins can sometimes conflict with WPZOOM Forms:

• Deactivate all other plugins temporarily.
• Test the form submission process.
• If the issue resolves, reactivate plugins one by one to identify the conflicting plugin.

3: Using SMTP for Reliable Email Delivery

3.1: Introduction to SMTP

Using SMTP (Simple Mail Transfer Protocol) can significantly improve email deliverability:

• SMTP uses proper authentication, reducing the likelihood of emails being marked as spam.

3.2: Setting Up an SMTP Plugin

• Install an SMTP plugin like WP Mail SMTP.
• Configure the plugin with your email provider’s SMTP settings. This typically includes SMTP host, port, email, and password.

4: Server and Hosting Checks

4.1: Check Server Email Functionality

• Verify with your web host that the server’s email function is operational.
• Some server configurations or issues might prevent emails from being sent.

4.2: Review Hosting Provider Limitations

• Contact your hosting provider to check if there are limitations or special configurations required for sending emails.

5: Logging and Monitoring

5.1: Enable Email Logging

• Utilize a plugin like WP Mail Logging to log emails sent from your website. This can be crucial for tracking and troubleshooting email issues.

5.2: Monitoring Email Logs

• Regularly review the email logs to identify any patterns or recurring issues.

Additional Tips

Testing with Different Email Addresses

• Test the form submissions using various email addresses, especially from different email service providers, to rule out domain-specific issues.

Test a Different Forms Plugin

• If nothing helps so far, consider testing a different forms plugin. This will tell us if the problem is caused by your hosting or our plugin.
• Lastly, don’t hesitate to contact our support team for further assistance.